Postmortem Report for Website Downtime Incident-v2
Issue Summary Incident ID: INCNUM-007-20240607 Incident Date: June 7, 2024 Incident Time: 12:00 PM - 03:40 PM UTC Website: https://vic-webstore.netlify.app/ Total Downtime: 3 hours 30 minutes Timeline 12:00 PM UTC: Initial reports of the website being down were received from users. 12:10 PM UTC: The outage was confirmed by monitoring systems and the incident response team was alerted. 12:30 PM UTC: Initial diagnosis pointed to an error in the server configuration file. 12:50 PM UTC: The error was corrected but efforts to restart the server was unsuccessful. 01:00 PM UTC: Subsequent diagnosis pointed to server overload due to increased traffic. 01:30 PM UTC: Efforts to restart the server and clear temporary files were unsuccessful. 01:30 PM UTC: Database connection issues were identified as another problem. 02:00 PM UTC: The problematic caching plugin was identified. 02:30 PM UTC: Plugin was deactivated, and database connections were reset. 03:00 PM UTC: Server resources were reallocat